Privacy Policy

1. Introduction

Linerless Paper Rolls Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://linerlessrolls.co.uk.

We are registered in England & Wales and operate from North West England, United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly, including:

• Contact information: Name, email address, phone number, business name
• Account information: When you register for trade pricing or early access
• Communications: When you contact us with enquiries or feedback
• Order information: Delivery addresses, billing information, order history

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent, referring URLs
• IP address: For security and analytics purposes
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use collected information for:

• Processing orders and providing customer service
• Sending trade pricing updates and product information (with consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil orders and provide services
• Consent: For marketing communications
• Legitimate interests: For business operations and analytics
• Legal obligation: For tax records and regulatory compliance

5. Data Sharing

We may share your information with:

• Service providers: Payment processors, delivery partners, analytics services
• Legal authorities: When required by law
• Business transfers: In case of merger or acquisition

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as necessary to:

• Provide our services
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing
• Withdraw consent: For consent-based processing

To exercise these rights, contact us at the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data is primarily processed within the UK and EEA. Where we use service providers outside these areas, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

For privacy-related enquiries or to exercise your rights:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.